Payment Terms
All prices quoted by Christchurch Attractions are in New Zealand dollars. Prices include GST and are subject to change without notice. Pre-payment in full is required in advance for all activities.
Please note that you will receive a booking confirmation email within 24 hours of your booking or e-gift card purchase being confirmed. Please bring a printed or electronic copy of your confirmation with you to present to our staff upon arrival at our attractions.
Please contact us if you have not received your confirmation within 24 hours of your purchase.
Cancellation Policy
Tramway Restaurant: the office must be notified 48 hours in advance of any cancellation of 10 or fewer people, and must be notified seven days in advance for groups of more than 10 people. If notification is not provided a 25% cancellation fee will be charged to the customer or booking agent. Any customer who cancels within 24 hours of departure or who does not show on the day without informing the office will be charged a 100% cancellation fee.
All other activities: the relevant office must be notified 36 hours in advance of any cancellation. If notification is not provided a 25% cancellation fee will be charged to the customer or booking agent. Any customer who does not show on the day without informing the office will be charged a 100% cancellation fee.
For Tram (including Tram combos) and Tramway Restaurant cancellations, please contact our Tram Shop on 03 366 7830 or at info@christchurchattractions.nz.
For Gondola (including Gondola combos) cancellations, please contact the Gondola on 03 384 0310 or at reception@gondola.co.nz.
For Punting (including Punting combos) cancellations, please contact Punting on the Avon on 03 366 0337 or at info@punting.co.nz.
Refunds can take up to 10 working days to be processed by our payment partners Windcave and Stripe from the date the refund is actioned by our team.
Age Definition
Child age is 5-15 years inclusive (up to three children go free with a paying adult on the Christchurch Tram).
Infant age is under 5 years.
Family ticket is valid for two adults and up to three children.
Children and infants must be accompanied by an adult at all times for safety seasons. A maximum of five children or infants can accompany an adult on the Christchurch Tram or Christchurch Gondola, and a maximum of 7 children can accompany an adult at Punting on the Avon.
A minimum age of 6 years applies for children dining on the Tramway Restaurant, and the experience is not recommended for children under the age of 10 years. Please note that our standard menu and pricing apply for any children booked on board, and children must be accompanied by an adult for safety reasons.
Tickets
Tickets are non-transferable and cannot be exchanged for cash.
Attractions included in a combo ticket do not need to be visited on the same day.
Booking Times
Guests need to schedule a booking time for Punting on the Avon rides. Punts depart promptly at the departure time and guests who miss their scheduled departure will not receive a refund or be able to use their ticket for a later departure.
Booking times are not required for the Christchurch Tram or Christchurch Gondola.
Photography, Security Images and Video
Photos, video and security images may be taken of participants at any time for security and marketing. You agree that photos may be published online and may be used for promotional purposes. We respect New Zealand privacy laws and any images posted online will be removed by request. There is to be no commercial photography of the attractions without the express permission of management (permission arrangements are available). Use of drones is not permitted at any time at the Christchurch Gondola.
Privacy Policy
Your privacy is important to us. We have put together the following privacy statement in order to demonstrate our firm commitment to provide privacy to our website visitors and customers.
Use of Your Information
We take your personal information very seriously. We may request personal information such as your name, address, phone number or email address in order to:
- fulfil requests for our products and services
- communicate with you and respond to your enquiries
- enable you to create an account, store login credentials, and customise your account
- contact you from time to time about our products and services
- conduct occasional research about our products and services
We may also collect usage information about your engagement with our website to improve the user experience, such as pages viewed, time spent on site, etc.
We may share some of this information with third parties acting as referral agents in order to complete or monitor service requests that have been booked with us.
We do not sell or rent personal information to third parties.
We will never collect sensitive information about you without your explicit consent. The information we hold will be secure, accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.
We will only release account and other personal information if we believe release is appropriate to comply with law, facilitate court proceedings, enforce or apply our terms and conditions, or protect the rights, property, or our safety, our users, or others.
Updating Your Personal Information
We will provide you with ways in which you can alter your personal data, including changing your email address, password, phone number, etc. You may also opt out of non-administrative emails at any time by clicking on the unsubscribe link in promotional emails, or by emailing us at info@christchurchattractions.nz.
Collecting Usage Information
As mentioned above we collect usage information when you visit our website in order to improve the user experience. We use Cookies and Pixel tags to collect this data. Cookies are small files containing a string of characters that are stored in a browser-related file on your computer’s hard drive when you use our website. Pixel tags are small graphic files that are placed on our pages. Cookies and Pixel tags are widely used on most major websites. No personally identifiable information is tracked or kept.
Third Party Advertising
Third party vendors, including Google, show our ads on sites on the internet. These vendors use their own cookies or pixel tags to serve adverts to you based on your prior visits to our website. We are not responsible for the information practices of these third parties.
You may opt out of Google’s use of cookies by visiting the Google Advertising opt-out page.
Google Analytics
We use Google Analytics on our website to track your actions and help us optimise our site for conversions and usability. While we can see data gathered over a timeframe, we do not collect personally identifying information from any source as part of the terms of service of Google Analytics.
A condition of our use of Google Analytics is that we make reasonable endeavours to bring to your attention the following statement:
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
We have implemented Google Analytics demographic and interest reporting based on the Google Display Network in order to provide information about users that is used to optimise our website. Any data collected by Google for the purposes of Google Analytics will be treated according to Google’s Privacy Policy, if you would like to opt out of being tracked by Google Analytics, then you can do so using the Google Analytics Opt-out Browser Add-on.
Do Not Track
If you are using a modern browser, you have the option to enable a “Do Not Track” feature in the browser’s privacy settings.
This has no effect on whether we collect any information you directly submit to us, but may restrict our ability to measure your anonymous path through our website or certain information about your browser/operating system.
If you would like to enable Do Not Track, you can read more information about it here.
Facebook
Please read the Facebook privacy policy for more information on Facebook Pixel
Emailing
We may provide tools on this website for you to tell a friend about products, and send out wish lists. These tools must not be misused in any way to send spam or other content which would violate our Privacy Policy or Terms and Conditions. We do not permanently store, sell, or rent these email messages or the email addresses.
Credit Card Security
Your credit card details do not get processed or transmitted through or via the Christchurch Attractions website; all transactions are processed through a secure payment service provider. We use Windcave to provide this service. Windcave hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings. However, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner as a result of using this website.
Updates to Our Information Practices
From time to time, we make changes to our information practices or alter the functionality of our website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at christchurchattractions.nz.
How to Contact Us
If you have any questions or concerns about our Privacy Policy or its implementation, or if you believe there are inaccuracies in your account information you can contact us as follows:
Christchurch Attractions
PO Box 872
Christchurch 8140
+64 3 366 7830
info@christchurchattractions.nz
Christchurch Attractions is proudly locally-owned and operated by The Wood Scenic Line Limited.